Zendesk pricing in 2026, explained
The Zendesk list prices as of November 2026, the add-ons that change the total, and a worked example for a team of 20 agents.
Zendesk’s headline price is per agent, per month. The number most teams end up paying is higher, because the features that matter most are often add-ons. Here is what the public pricing page showed on 6 November 2026. Prices change, so always check zendesk.com/pricing before you decide.
The plans
| Plan | Per agent / month, billed annually | Billed monthly |
|---|---|---|
| Support Team | $19 | $25 |
| Suite Team | $55 | $69 |
| Suite Professional | $115 | $149 |
| Suite Enterprise | Contact sales | Contact sales |
Prices as of 2026-11-06, USD, excluding tax. Suite Growth was not listed on the public page on that date.
The add-ons that change the total
- Copilot. The generative AI assistant for agents is an add-on at $50 per agent per month (billed yearly), for Professional and above.
- Automated resolutions. AI agents are priced per resolution: $1.50 committed or $2.00 pay as you go, with a small number included per agent.
- Data center location. Choosing where your data is stored (for example the EEA) is an add-on, and was not available on the Team plans.
A worked example: 20 agents
A team of 20 agents on Suite Professional with Copilot, billed annually:
| Item | Per month | Per year |
|---|---|---|
| Suite Professional, 20 x $115 | $2,300 | $27,600 |
| Copilot, 20 x $50 | $1,000 | $12,000 |
| Total | $3,300 | $39,600 |
That is before automated resolutions and data location.
The same team on ChaosDesk
ChaosDesk Pro is $19 per agent per month billed annually ($23 monthly), with the AI copilot included under a fair-use allowance of 450 actions per agent per month, pooled across the team. Data is hosted in the EU on every plan.
| Item | Per month | Per year |
|---|---|---|
| ChaosDesk Pro, 20 x $19 | $380 | $4,560 |
| AI copilot | included | included |
| Total | $380 | $4,560 |
Light agents (colleagues who read tickets and add internal notes) are free on both Growth and Pro.
What to compare besides the price
- Feature parity for your workflows, not for a feature list: views, macros, triggers, SLAs and the reports you actually open.
- Migration effort. A cheaper tool that takes three months to adopt is not cheaper.
- Integrations. Your own API scripts can move with a base URL change to ChaosDesk; marketplace apps tied to zendesk.com need a replacement.
See the full ChaosDesk vs Zendesk comparison or the ChaosDesk pricing.
Zendesk is a trademark of Zendesk, Inc. ChaosDesk is not affiliated with Zendesk.
