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ChaosDesk vs Help Scout
Help Scout is a shared-inbox style helpdesk that is simple to start with. ChaosDesk is built for teams that need a full ticketing model: SLAs, complex triggers, multiple brands, forms and a Zendesk-compatible API.
Side by side
| Topic | Help Scout | ChaosDesk |
|---|---|---|
| Pricing model | Per user, per month | Per agent, per month; light agents free |
| Ticket model | Shared inbox (conversations) | Tickets with statuses, forms, fields and SLAs |
| Generative AI | AI Assist, Drafts and Summarize included; AI Answers $0.75 per resolution | Copilot included in every paid plan (fair use) |
| Zendesk-compatible API | No | Yes, /zd/api/v2 |
| Trial | 15 days on Standard and Plus, no card; Pro by demo | 14 days of Pro, no card |
Help Scout information from the vendor's public website, checked on 2026-11-06: helpscout.com/pricing. Check there for current details.
Help Scout list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Freeup to 5 users | $0 | $0 |
| Standardper user; billing period not labelled | $25 | - |
| Plusper user; billing period not labelled | $45 | - |
| Proper user; billing period not labelled | $75 | - |
As of 2026-11-06, check helpscout.com/pricing for current prices. USD, excluding tax.
- The pricing page did not say clearly whether the prices shown are monthly or annual. We could not find an official statement on EU data hosting.
ChaosDesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Free | $0 | $0 |
| Starter | $9 | $11 |
| Growth | $15 | $18 |
| Pro | $19 | $23 |
| Enterprise | $29 | annual only |
Per agent per month, USD, excluding tax. Full plan details.
Where Help Scout is strong
Help Scout may be the better fit if these matter most to you. A fair comparison says this too:
- A calm, email-like interface that small teams pick up quickly.
- Free plan for up to 5 users.
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Zendesk is a trademark of Zendesk, Inc. Help Scout are trademarks of their respective owners. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. or any other vendor named here. Product names are used only to describe compatibility and to compare publicly available information.
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
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