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Roadmap

What we are building, and what you want next.

Every open item on our plan, in the order we expect to ship it. Vote for the ones that matter to your team: the order of Later is decided by your votes.

See what is being built Changelog

Now 30

In development now. Votes still tell us which of these to finish first.

Next 10

Planned for the coming months, once the work in Now is out.

Later 10

On our list. The order is decided by your votes.

Recently shipped

Off the roadmap, into the product.

158 features shipped as of 6 November 2026. These are the latest items that moved from this board into ChaosDesk.

Read the changelog
  • Import and migrationImport from Kayako, LiveAgent, Zammad, osTicket, Salesforce Service Cloud and ServiceNow
  • AIIntent, sentiment and language as fields for rules
  • Reporting and qualityLive agent activity dashboard
  • ChannelsOutbound WhatsApp and SMS campaigns
  • AIVoice AI agent and call summaries
  • Import and migrationImport from Jira Service Management
  • Import and migrationImport from HubSpot Service Hub
  • Help centre and knowledgeCommunity forums

How voting works

One person, one vote per item.

  1. Step 1: Pick what matters

    Vote for as many items as you like. Each one asks for your work email.

  2. Step 2: Confirm once

    We send one link to confirm the vote, so every person counts once per item.

  3. Step 3: It changes the order

    Confirmed votes set the order of Later and what we finish first in Now.

Votes are counted only after you confirm the link. We use your address for nothing else (see the privacy policy). Without JavaScript the Vote button opens an email to us instead.

Missing something your team needs?

Tell us what keeps you on your current helpdesk. Requests from teams moving over go straight onto this board.

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Enter your email. We send one link to confirm your vote, so every person counts once. We do not use the address for anything else.