Mobile
Answer from your phone when you are away from your desk
Agents open their workspace address on a phone and work tickets with the same views, macros and replies. Add it to the home screen for an app-like window and push notifications for new assignments and replies.
Animated demo of the ChaosDesk agent app on a phone: a push notification announces a new WhatsApp ticket, the agent taps it, applies the Damaged item macro and sends the reply, and the ticket becomes Pending.
Mobile
What you get
The agent workspace adapts to phones and tablets today. Native apps and messenger SDKs are on their way to the stores.
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Built for small screens
Views, tickets, replies, notes and macros reflow for phones and tablets, with touch-sized controls.
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On your home screen Beta
Install the workspace from Safari or Chrome so it opens in its own window, like an app.
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Push notifications Beta
New assignments, replies and mentions on the phone. Tapping a notification opens the ticket.
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Messenger in your own app Beta
Show the messenger full screen in a web view inside your iOS or Android app, signed in as your customer.
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Agent app for iOS and Android Coming soon
A native app with push notifications and a cached ticket list. It is built and goes through app store review before release.
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Native messenger SDKs Coming soon
iOS, Android, React Native and Flutter packages with a native help centre and push. Release follows the store review.
Coming from Zendesk?
Apps that embed the Zendesk SDK can show the ChaosDesk messenger in a web view today and move to the native SDKs when they ship.
How switching worksMore of the product
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Send us a line from your work address and we will add you to the early access list.