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ChaosDesk vs Zendesk
ChaosDesk works the way Zendesk Suite does: the same ticket model, statuses, views, macros, triggers, automations, SLA metrics and search syntax, plus a Zendesk-compatible API. The difference is the price, and that the AI copilot is part of the plan.
Zendesk Suite Professional
$115
per agent / month, billed annually, as of 2026-11-06
ChaosDesk Pro
$19
per agent / month, billed annually, AI copilot included
83% lower list price per agent
For 20 agents on annual billing: $27,600 a year on Zendesk Suite Professional, $4,560 on ChaosDesk Pro.
List prices, USD, per agent per month, billed annually. Zendesk checked 2026-11-06. zendesk.com/pricing
Side by side
| Topic | Zendesk | ChaosDesk |
|---|---|---|
| Pricing model | Per agent, per month | Per agent, per month; light agents free |
| Free plan | No (14-day trial) | Yes, 1 agent |
| Generative AI copilot | Copilot add-on, $50 per agent / month (annual), Professional and above | Included in every paid plan (fair use) |
| Automated AI resolutions | $1.50 committed, $2.00 pay as you go, some included per agent | $0.40 per resolution |
| Data location | Data center location add-on (US, APAC, EEA, UK), not on Team plans | EU by default on every plan |
| Import from Zendesk | Not applicable | Full history: tickets, users, organizations, rules, help centre |
| Zendesk API for your own scripts | Yes (native) | Compatible API at /zd/api/v2, change the base URL |
Zendesk information from the vendor's public website, checked on 2026-11-06: zendesk.com/pricing. Check there for current details.
Zendesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Support Team | $19 | $25 |
| Suite Team | $55 | $69 |
| Suite Professional | $115 | $149 |
| Suite Enterprise | Contact sales | Contact sales |
As of 2026-11-06, check zendesk.com/pricing for current prices. USD, excluding tax.
- Suite Growth was not listed on the public pricing page on the date we checked.
ChaosDesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Free | $0 | $0 |
| Starter | $9 | $11 |
| Growth | $15 | $18 |
| Pro | $19 | $23 |
| Enterprise | $29 | annual only |
Per agent per month, USD, excluding tax. Full plan details.
Where Zendesk is strong
Zendesk may be the better fit if these matter most to you. A fair comparison says this too:
- A very large marketplace of third-party apps built for zendesk.com.
- Native mobile SDKs and a long track record with large enterprises.
- Zendesk Talk has a long track record in large contact centres. ChaosDesk voice (browser phone, phone menu, recordings) is newer.
Other comparisons
- ChaosDesk vs Freshdesk
- ChaosDesk vs Zoho Desk
- ChaosDesk vs Help Scout
- ChaosDesk vs Intercom
- ChaosDesk vs Gorgias
- ChaosDesk vs Front
Zendesk is a trademark of Zendesk, Inc. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. Product names are used only to describe compatibility and to compare publicly available information.
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
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