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ChaosDesk vs Intercom
Intercom is messenger-first, with the Fin AI agent at its centre. ChaosDesk is ticket-first like Zendesk, with email, help centre and messaging on equal footing, and an AI copilot in the plan price.
Intercom Advanced
$85
per agent / month, billed annually, as of 2026-11-06
ChaosDesk Pro
$19
per agent / month, billed annually, AI copilot included
78% lower list price per agent
For 20 agents on annual billing: $20,400 a year on Intercom Advanced, $4,560 on ChaosDesk Pro.
List prices, USD, per agent per month, billed annually. Intercom checked 2026-11-06. intercom.com/pricing
Side by side
| Topic | Intercom | ChaosDesk |
|---|---|---|
| Pricing model | Per seat, per month, plus AI per outcome | Per agent, per month; light agents free |
| AI agent | Fin, from $0.99 per outcome | $0.40 per resolution |
| AI copilot | Copilot add-on, $29 per agent / month billed annually, $35 billed monthly | Included in every paid plan (fair use) |
| EU data hosting | Advanced and Expert annual plans | EU by default on every plan |
| Zendesk-compatible API | No | Yes, /zd/api/v2 |
| Trial | 14 days | 14 days of Pro, no card |
Intercom information from the vendor's public website, checked on 2026-11-06: intercom.com/pricing, Intercom help: regional data hosting. Check there for current details.
Intercom list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Essential$19 was shown as a 35 % saving for new customers | $29 | not confirmed |
| Advanced | $85 | not confirmed |
| Expert | $132 | not confirmed |
As of 2026-11-06, check intercom.com/pricing for current prices. USD, excluding tax.
- The pricing page did not label the billing period; we show the figures as annual as published by the vendor in its plan comparison.
ChaosDesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Free | $0 | $0 |
| Starter | $9 | $11 |
| Growth | $15 | $18 |
| Pro | $19 | $23 |
| Enterprise | $29 | annual only |
Per agent per month, USD, excluding tax. Full plan details.
Where Intercom is strong
Intercom may be the better fit if these matter most to you. A fair comparison says this too:
- A polished in-app messenger and product tours.
- A mature autonomous AI agent (Fin).
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Zendesk is a trademark of Zendesk, Inc. Intercom are trademarks of their respective owners. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. or any other vendor named here. Product names are used only to describe compatibility and to compare publicly available information.
Bring your whole Zendesk history. Keep your way of working.
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