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Play mode

Get the next ticket from a view automatically, with skip reasons and capacity.

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Play mode hands you the next ticket instead of letting everyone pick. It keeps the queue moving in the right order.

Play a view

  1. Open a queue view.
  2. Choose Play. ChaosDesk assigns the next unassigned ticket to you and opens it.
  3. When you submit, the next ticket opens. Choose Stop playing when you are done.

Skip a ticket

Choose Skip and give a reason, then Skip and get next. The ticket goes back to the queue for someone else, and your team lead sees the skip and its reason under Skipped tickets.

Capacity and access

Admins decide in Admin Center, Business rules, Assignment which views each agent may play and how many open tickets they may hold at once. Without assignment rules, every agent can play every view they see, with no limit. If you reach your limit, the view shows At your limit until you solve or hand over some tickets.

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