Channels

Every channel ends up in the same views, rules and reports. Customers write where they like, and agents answer from the ticket.

Channel	Set up in
Email	Admin Center, Channels, Brands & email
Web messenger and answer flows	Admin Center, Channels, Messenger
WhatsApp, Facebook Messenger, Instagram	Admin Center, Channels, Messaging
SMS, Telegram, Viber	Admin Center, Channels, Messaging
Slack and Microsoft Teams	Admin Center, Channels, Messaging
LINE and WeChat	Admin Center, Channels, Messaging
Phone calls	Admin Center, Channels, Voice
Contact form for your website	Admin Center, Channels, Messenger
Help centre request form	Admin Center, Channels, Help centre

Email and the help centre are on every plan. Messaging channels and the web messenger are available from the Starter plan. SMS and WhatsApp message fees, and call minutes on a number bought through ChaosDesk, are charged separately.

Email

• Set up email forwarding
• Connect a Gmail or Microsoft 365 mailbox
• Verify your domain (SPF, DKIM, DMARC)
• How email threading works
• Fix email delivery problems

Messaging

• Set up the web messenger
• Connect WhatsApp
• Connect Facebook Messenger and Instagram
• Set up SMS
• Connect LINE and WeChat
• Add a contact form to your website

Phone

• Take phone calls

Related

• Suspended tickets
• Customer requests in the help centre