In this section (11)
- AI in ChaosDesk
- Fair use and usage
- AI and your data
- Draft replies with the copilot
- Translate conversations
- Intent, sentiment and language detection
- Turn AI features on or off
- Set up the AI agent
- Teach the AI agent with procedures and actions
- How ChaosDesk keeps AI answers safe
- Fill fields, predict CSAT and suggest macros with AI add-ons
AI in ChaosDesk
What the copilot and the AI agent do, what they cost and how your data is protected.
Available on Starter, Growth, Pro, Enterprise. Compare plans
ChaosDesk’s AI helps agents answer faster and can answer simple customer questions on its own. AI text is always labelled, and the copilot never sends anything without an agent.
| Feature | What it does |
|---|---|
| Copilot | Summarises a ticket, drafts a reply from your articles and macros, and changes a draft’s tone or length |
| Translation | Translates customer messages for agents, and agents’ replies for customers |
| Intent and sentiment | Classifies tickets on arrival and adds tags for routing and reports |
| Knowledge | Answers an agent’s question from your help centre articles, with links |
| AI agent (beta) | Answers customers on the messenger, email and WhatsApp, and hands over to people with a brief |
The copilot is included in every paid plan with a fair-use allowance. The AI agent is billed per automated resolution.
Admins turn features on or off under Admin Center, Integrations, AI & translation, and can switch AI off completely with the kill switch.
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