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AI

Copilot, translation, intent and sentiment, and the AI agent.

11 articles

  1. AI in ChaosDesk What the copilot and the AI agent do, what they cost and how your data is protected.
  2. Fair use and usage How copilot actions are counted and pooled across your team.
  3. AI and your data What is sent to the AI provider, what is not, and how to switch AI off.
  4. Draft replies with the copilot Summarise a ticket, draft a reply from your articles and macros, and change its tone.
  5. Translate conversations Read customer messages in your language and send replies in theirs.
  6. Intent, sentiment and language detection Classify tickets automatically and use the result in routing, views and reports.
  7. Turn AI features on or off Choose which AI features run, for which groups, with limits, and see what they cost.
  8. Set up the AI agentBeta Let AI answer customers on the messenger, email and WhatsApp, and hand over to people with a brief.
  9. Teach the AI agent with procedures and actionsBeta Write how your team handles common questions, and let the AI look things up in your systems.
  10. How ChaosDesk keeps AI answers safe The protections against prompt injection, data leaks, bad links and runaway costs.
  11. Fill fields, predict CSAT and suggest macros with AI add-ons Entity detection fills ticket fields from what customers write, predictions flag unhappy customers, and macro suggestions turn repeated replies into macros.

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