Macros
Canned responses and bulk actions, with suggestions from similar tickets.
5 articles
- Macros Saved replies and field changes you apply in one step.
- Create a macro Write a macro with placeholders and decide who can use it.
- Personal and group macros Who can create and edit macros, and how team leads manage their group.
- Use placeholders in macros and rules Insert the customer's name, the ticket number and other details into replies and emails.
- Get macro suggestions See which macros your team used on similar tickets, right in the macro menu.
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