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Plans and billing

Plans, seats, light agents, invoices, trials and limits.

9 articles

  1. Plans and billing The plans, what a seat is, and how billing works.
  2. Trials How the free trial works and what happens when it ends.
  3. Change your planBeta Upgrade, downgrade, switch between monthly and annual billing, and add seats.
  4. Add or remove seatsBeta How seats are counted, what happens when you add an agent, and how to pay for fewer seats.
  5. Light agents Give colleagues read access and internal notes on tickets without paying for a seat.
  6. Invoices and paymentBeta Who sends your invoices, how VAT is handled, and what happens when a payment fails.
  7. Plan limits How many agents, brands, rules, reports and API requests each plan allows, and what happens at a limit.
  8. AI agent and usage billingBeta What an AI agent resolution costs, when one is counted, and how SMS and WhatsApp usage is charged.
  9. Cancel your plan or close your workspaceBeta What happens when you cancel or pause a paid plan, and when an unused workspace is archived.

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