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Plan limits

How many agents, brands, rules, reports and API requests each plan allows, and what happens at a limit.

2 min read

Besides features, each plan sets a few numeric limits. “Unlimited” means no limit.

Limits per plan

FreeStarterGrowthProEnterprise
Agents1unlimitedunlimitedunlimitedunlimited
Light agentsnone5unlimitedunlimitedunlimited
New tickets a month100unlimitedunlimitedunlimitedunlimited
Brands11525300
Triggers15unlimitedunlimitedunlimitedunlimited
Automations5unlimitedunlimitedunlimitedunlimited
Shared macros15unlimitedunlimitedunlimitedunlimited
Shared views15unlimitedunlimitedunlimitedunlimited
Saved reportsnonenone10unlimitedunlimited
Dashboardsnonenone3unlimitedunlimited
Report schedulesnonenone3unlimitedunlimited
AI copilot actions a month, per seatnone50300450700
Storage1 GB10 GB per seat20 GB per seat50 GB per seat100 GB per seat
API requests a minuteno API2004007002,500

Limits “per seat” are pooled: they are multiplied by your paid seats and shared by the whole team. On Enterprise, a contract can set other limits.

When you reach a limit

When you try to add one more, ChaosDesk says You’ve reached your plan’s limit, for example “The Free plan allows 15 triggers. Upgrade to Starter for more.” Admins get an upgrade button; agents are asked to talk to an admin.

The limits apply however a record is created: in the agent workspace, through the API or by an import.

What never stops

  • Incoming email and messaging conversations always become tickets, even when the Free plan’s 100 new tickets a month are used up. The monthly limit counts tickets created in the agent workspace, through the API and from help centre request forms.
  • After you move to a smaller plan, everything over the new limit stays and keeps working. You only cannot add more until you are under the limit again or upgrade.

Locked features

A feature that is not in your plan shows a lock with the plan that has it. You can still see what you set up before (for example SLA policies after a downgrade), but you cannot change it until you upgrade. See plans and billing.

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