Getting started with ChaosDesk

ChaosDesk turns every email, chat and web form request into a ticket your team can answer together. This section takes you from a new workspace to your first answered ticket.

The five steps

1. Create your workspace and sign in.
2. Invite your team and put people in groups.
3. Connect your support email so customer mail becomes tickets.
4. Answer your first ticket.
5. Add the messenger and your help centre when you are ready.

After sign-up, the setup wizard and the Getting started checklist on Home walk you through the same steps. See complete the setup checklist.

Look around first

• Try sample data to fill the workspace with realistic tickets you can remove later.
• Set up your profile: theme, signature and notifications.
• The glossary explains the words used across ChaosDesk.

Coming from Zendesk?

You can import your whole account instead of setting everything up by hand. See Moving from Zendesk.

Related

• Keyboard shortcuts
• Plans and billing
• Glossary