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Write and translate an article

Create an article, put it in a section, translate it and publish.

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Write

  1. Open Admin Center, Channels, Help centre and choose New article.
  2. Write the Title and the Article body. The toolbar has headings, bold, italic, lists, quotes, links and images.
  3. Under Placement, pick the Section.
  4. Optional: Promote the article to show it first in its section and on the home page, and add Labels (comma separated) for related articles and search.
  5. Attach files under Attachments if needed.
  6. Choose Save draft to keep working, or Publish.

A draft is only visible to agents. Once published, Update saves your changes to the live article, and Unpublish takes it off the help centre.

Internal articles

Turn on Agents only for an article that customers must never see. Agents find it in the workspace and the copilot uses it, but it never shows on the help centre or in its search.

Translate

  1. In the editor, pick a language under Languages. Languages without a translation show “not translated”.
  2. Write the title and body in that language.
  3. Publish the translation.

Each language has its own draft or live state. Customers see the article in their language, and the article page lists the other languages it is Also available in. To remove one language, choose Delete translation.

Measure

The article shows its Views and Helpful votes under Performance. See Help centre reports.

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