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Views

Shared and personal lists of tickets, with live counts, grouping and bulk actions.

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A view is a saved list of tickets that match conditions, such as “unassigned tickets in Billing”. Counts update live.

Use a view

Sort by any column and Group by a field, for example priority or group.
Select tickets and use bulk actions: edit, apply a macro, merge, mark as spam or delete. Large selections run in the background with a progress bar.
Export the view to CSV, if your role allows it.

Shared and personal views

Admins and team leads create shared views for groups. Everyone can create personal views.

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